Century Link Service

John Harvie (281 Stella Maris Drive S.) gave us a number of complaints from internet reviews about CenturyLink and their service. The BOD thought it was something that our answer to him should be disseminated throughout the entire Association. First, as many of you know, internet reviews are almost always negative because if you have good service, chances are you aren’t going onto a review blog and tell everyone how great your service is.

There also seems to be some misunderstanding about the Board’s thinking in entering a long-term contract with CenturyLink, so we thought we would take you through the process. Again, we must look at this as a business decision since running the SMMHOA is a small business and we need to run it that way. We had a problem. The problem was the infrastructure for cable was outdated, unreliable, prone to outages, repairs and problems where basically some of our residents here could not even get hooked up to cable due to the equipment being over 20 years old and unable to handle any additional households. Was it everyone in the Association—of course not. But there was enough of an outcry that the BOD thought they needed to look at options to fix this problem. The BOD in our roofing questionnaire two years ago asked this question. “Would you be interested in the Association negotiating a bulk service contract with Century Link Prism TV service which provides the following benefits and would be billed through the association’s assessments?” 70% of the Association answered they would.

Every problem needs and has a solution. The solution was new infrastructure. So, you go out and look at businesses/contractors that will provide the solution. For cable at the Port, it was either CenturyLink or Comcast. Both have positives and negatives that you can read about on the internet. When Comcast told us that for them to provide cable here, everyone on this side of the canal had to buy into the new fiber optic cable before they would even begin to consider running it to SMMHOA, the BOD knew that this was not an option, so it left us with CenturyLink. For them to consider running fiber optic cable to our Association, and the expense that they would incur, everyone in our Association would have to be part of the bulk agreement. We could not have some that were able to opt out of that agreement for CenturyLink to make the major investment of running the fiber optic cable here. So, the Board opted for the bulk contract to solve the problem.

Some here have questioned about the fact that it is a ten-year contract and that in ten years who knows what technology will bring to the cable industry. That’s exactly the point. In ten years we don’t know what technology will bring, but we do know we have a problem now that must be fixed with today’s state of the art technology, and CenturyLink would not have brought us today’s technology (and the great cost of the bulk service) without a 10-year contract. So, we could continue the “way we were” and leave it just as it is (which would have not solved the problem), OR the BOD could solve the problem “at hand” with the technology that was available. We did just that.

We live here in a neighborhood—an HOA. The Board must do what is best for the majority, not the minority. For you Star Trek fans in the movie “The Wrath of Khan” Spock solves a problem for the Starship Enterprise at the cost of his life. But before he dies he says this— “The needs of the many outweigh the needs of the few or the one”. Running a Board in an association is exactly same thing. The Board tries to do what is best for the whole community, not just a few in the community.

Dr. Sam

Fishing Somewhere

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